At Violetta, every piece is handcrafted with intention and care. We want your experience — from ordering to unboxing — to feel seamless, thoughtful, and luxurious.

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Processing time

For bags that are made to order, please allow 14 days before your bag is shipped. For ready to order bags, please allow 3–5 business days for processing before shipment.

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We will arrange delivery for bespoke orders separately.

During peak periods, processing may take slightly longer, as we prioritise craftsmanship over speed.

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Shipping rates & delivery

Currently, we only ship orders within the United Kingdom. 

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• Standard: 2–5 business days

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Address accuracy

Please ensure that all shipping details are correct at checkout. Violetta is not responsible for delays or lost parcels due to incorrect addresses.

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Damaged or lost parcels

If your parcel arrives damaged or does not arrive, please contact us at violettaatelieruk@gmail.com. Although we cannot control carrier handling, we will always assist where possible.

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Returns

Returns are accepted within 14 days of delivery. Items must be:

• Unused and in original condition

• Free from marks, odours, or wear

• Returned with original packaging

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Please note: Custom or made-to-order items cannot be returned, as they are crafted specifically for you.

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How to start a return or exchange

Email violettaatelieruk@gmail.com with your order number and reason for return/exchange.

We will provide instructions and the return address.

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Return shipping costs

Customers are responsible for return shipping.
We recommend using a tracked service, as Violetta cannot be liable for lost return parcels.

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Refunds

Once your return is received and inspected, refunds will be processed to your original payment method within 5–7 business days.
Shipping charges are non-refundable.

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Faulty or incorrect items

If your order arrives damaged or incorrect, please contact us within 48 hours and we will arrange a replacement or solution at no additional cost.